Return & refund policy
SlayTravels Return & Refund Policy
At SlayTravels, we stand behind the quality of our products and want you to love your purchase.
Returns
We accept returns within 30 days of the delivery date for unused flat irons that are in their original packaging with all accessories included.
To be eligible for a return:
The flat iron must be unused and in like-new condition.
It must be returned in its original box with all included accessories.
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on products that have been used, damaged due to misuse, or returned without their original packaging.
Defective or Damaged Products
If your flat iron arrives damaged or does not work properly, please contact us within 7 days of delivery. Include your order number along with photos or a short video showing the issue.
Once we verify the problem, we will provide a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the item arrived damaged or was shipped incorrectly.
Exchanges
We replace items only if they are defective or damaged upon arrival.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or we made an error with the order.
How to Start a Return
To begin a return, please contact our customer support team with:
Your full name
Order number
Reason for the return
Photos or videos if the item is damaged or defective
Our team will provide return instructions and the return shipping address.
Thank you for choosing SlayTravels. We appreciate your support and look forward to helping you achieve beautiful, sleek styles.